LEADERSHIP

Cost Savings

  • Guided our managerial and supervisor team to determine the most effective cost savings for our operation; a project to focus on substantially lowering AHT was decided upon.  Results over a 60 day period were a 1 minute reduction in AHT leading to a project annualized savings of approximately $500k.

  • Charged our CS team with a focus on upselling consumers who called our call center (in which we typically are not sales focused) to leverage our e-commerce promotions.  This led to $390k in sales in 30 days while also delivering $200k in budget savings during the same 30 day period.
     

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